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Terms and Conditions

• Ordering
• Payment
• Postage Charges and Delivery Information
• Missing or Delayed Orders
• VAT
• Exchanges
• Returns and Refunds
• Cancellation
• Aftersales Support
• Privacy Policy
• Ethical Statement

Ordering

To place an order, simply click the Add to Basket button next to the product. Select the method of postage required, then click on 'checkout'. Enter your details on the form and select your payment method. If you are using Realex card processing or Paypal you will be redirected to a secure online payment page. If paying by cheque you will be given details of where to send your payment.

If you prefer you can place your order over the phone with a debit or credit card by ringing 01454 850446. Please note that as we are a family run business we may not always be available to answer the phone. If you get our answer phone please leave a message with your name and phone number and we will get back to you as soon as we can.

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Payment

We accept instant secure payments through our website by the following methods:

• Credit and Debit card payments online via Realex (Visa, Mastercard, Visa Debit, Visa Electron, Maestro, Solo)
• Paypal

Simply select your preferred method of payment on the product order form. If you would rather order by phone you can pay with a credit or debit card this way too. Please ring 01454 850446, leave your name and number and we will call you back to take your details.

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Postage Charges and Delivery Information

When ordering please choose the delivery option that you require from the drop down list in the shopping cart.

At Little Possums we pride ourselves on our fast despatch, we don't like to keep you waiting!

All our orders are normally posted out the next working day after the order is placed (working days are Monday to Friday inclusive, we don't post on Saturdays).

Please note that choosing Priority UK delivery will NOT necessarily mean next day delivery
Our orders are packed up early in the morning and despatched by lunchtime - so any orders placed later than 8am may not be despatched until the following day even if you have selected Priority UK (Special Delivery) as the shipping option.

Due to insurance restrictions we regret that we are unable to ship to countries outside the EU.

If despatch of your order will be delayed for any reason we will contact you with an estimated delivery date. If you do not want to wait we will refund you instead.

Occasionally certain items are not held as stock, in this case the item will be shipped directly to you from our suppliers.

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Missing/Delayed Parcels

Occasionally parcels can take longer than usual to reach their destinations, this is particularly true during the Christmas period and over bank holidays. In most cases parcels will turn up within a couple of weeks.

If your order has not arrived when expected please check with neighbours to see if a parcel has been left for you, and also check with your local sorting office. If you weren't in your postman should have left a card, but cards can easily be missed in a pile of junk mail.

On the rare occasion that a parcel is lost in the post we will be able to replace it for you. However please note that Royal Mail will not consider first class UK items to be missing until 15 working days after the despatch date. For international orders they are not considered to be missing until 25 working days after the despatch date.

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VAT

Little Possums is VAT registered and VAT (Value Added Tax) is included in the prices shown on our website where applicable. The exact amount of VAT included will be shown in the shopping cart at the time of ordering. It will also be shown on the invoice which will be included with your order.
Our VAT registration number is: 880 0593 21

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Exchanges

If you need to exchange your sling for a different size or colour for any reason this is fine, as long as the one that you return is in a re-saleable "as new" condition.
Just post it back to us at the address below with the invoice, and write a note on the invoice saying exactly what you would like us to exchange it for. If the replacement you require is unavailable for any reason then we will contact you to see what you would like us to do.

Please note that you will need to pay the Post Office or courier to return the item you wish to exchange, but we do not make any additional postage charges for sending out the replacement item.

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Returns and Refunds

We hope that you will be completely satisfied with your purchase from Little Possums. However if you are unhappy with your purchase you may return it for a refund within 28 days. Please return your goods in their original packaging with all the relevant instructions.
Should you wish to return something outside the 28 day period we are usually prepared to be flexible, under these circumstances please email us to check that it will be possible for us to accept your return.

For this reason when returning an item for exchange or refund we strongly recommend that you obtain a Certificate of Postage from your Post Office. If you have proof of postage you will be able to claim some compensation from Royal Mail in the unlikely event of your return going astray. Please ask in your Post Office for more information.

Please include the receipt in with your return if you still have it. If not, then put a note in that includes: the name of the person who placed the order, the date the order was placed and the method of payment. This will help us to process the return more quickly. If we don't know where the return has come from it is very difficult to refund you!

Returns should be sent to:
Little Possums
3 Bridle Way
Alveston
Bristol
BS35 3RF

We are unable to refund postage costs for returns unless the item is damaged or faulty. Also please note that if your item was sent by priority delivery we will not be able to refund the shipping costs for priority delivery, but will only refund you for the full value item/s that you return.
In the case of damaged or faulty items we will exchange the goods or offer a full refund.

In the case of items being returned for a reason other than being damaged/faulty we will inspect all returned items carefully. If they are not in a reasonable condition we reserve the right to offer a partial, rather than full refund to cover our costs.

Once your return has been processed you will receive an email to the address you gave at the time of ordering, notifiying you that you have been refunded. For ease of admin we process returns in batches, usually once a week but in busy periods it can take longer. Please allow up to 14 days for your refund to be processed.

Damaged or faulty items
If you receive an item which is damaged we will replace it; or refund you the full cost if you prefer. We will refund you the postage cost for returning the damaged item. Please contact us with details of the problem and return the damaged item within 14 days of receipt. This does not affect your statutory rights.

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Cancellation

You have the right to cancel your order starting from the time you place the order and ending on the expiry of 7 working days starting from the day after the goods have been received. Please notify us of your intentions in writing (by email is fine) within the 7 day cooling-off period. We request that goods are returned as soon as possible and are in their original condition and packaging. Please note that you will be responsible for paying the delivery costs to return you item unless it is faulty (see above)

When returning goods it is advisable to obtain a certificate of postage. Please ask at your local Post Office for advice.

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Aftersales Support

We want to help you get the best out of your sling or carrier. If you have any problems or need advice about how to use your sling please contact us and we will do our best to help you.

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Privacy Policy

It is our policy never to sell or pass on your personal details to any other organisation, this includes your name, postal or e-mail addresses and the details submitted on the order form. The information on the order form is collected lawfully and in accordance with the Data Protection Act 1998.

Ethical Statement

At Little Possums we choose only to work with businesses and companies who have high ethical standards themselves; and whose manufacturing and business dealings are fair, honest and in keeping with our beliefs. We actively choose to support and work with other family run businesses as much as possible. Wherever possible we try to minimise the environmental impact of our business.

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